Return Authorizations


At Carts On-The-Go, we are fully committed to your complete satisfaction. If for any reason you are unhappy with a product, we have a simple, easy process for returning your order. Within 30 days of receipt, you can contact our Warranties and Returns Department at our toll-free number 1-866-930-1540 to obtain a Return Authorization Number and instructions on how to return your items. Please do not return any items until you have called us and we have issued you this number.

We never charge a restocking fee for personal choice returns within the first 30 days (many competitors do). We are unable to cover the cost of return shipping and we do not provide return shipping boxes. Additionally, if you were provided “free shipping” for the outbound delivery to your shipping address, we will need to deduct our shipping cost from your credit.

Once your item has been returned and inspected, a credit will be issued to the credit card you used when your purchase was completed. If you opted for the store credit instead, we will send you an email when your credit is ready for use on our site. All credits will be processed normally within 30 days. Please note that depending upon your billing cycle, it may take up to two billing cycles in order to see your credit.