How do I place an order by phone?

Simple! Just call give us a call at 1-866-930-1540 and a member of our team will be happy to help. Please make sure to have your payment and order information handy. Of course, most customers like the convenience of placing orders directly on our secure, easy-to-use website 24/7.

Who should I contact about a previous order?

If you have a question, problem or concern with a previous order, please call our Customer Care Team at 1-866-930-1540 anytime during normal business hours.

I have questions about my order, your website, etc. and I don't want to call.

No problem! Simply email your question, concern or problem to our staff by clicking here. When you send us an email, please be sure to include your full name, order number(if you have one) and the reason for contacting us. All emails will be promptly answered within 1-2 hours if sent during normal business hours on weekdays. On weekends or holidays, please expect a response within 24 hours.

We strive to provide the best online shopping experience you've encountered and we are dedicated to providing superior customer service. Please let us know if we can help in any way!

What are your office hours?

Sales & Customer Service
Monday - Friday: 8AM - 5PM ET
Saturday: 10AM - 5PM ET
Sunday: 12PM - 5PM ET

Where are you located?

Our corporate office is located in beautiful Tampa, Florida. Feel free to drop by or snail mail us at:

Pinnacle Retail Group, LLC
13014 N. Dale Mabry Highway
Suite 808
Tampa, Florida 33618

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